CWC OFFICE FURNITURE
Our Mission to Meet and Exceed Client Expectations...
CWC is a proud member of Herman Miller’s Certified Dealer Network. Along with our partners across North America, we’re committed to providing consistent, high-quality, expert service to help you create the spaces you need to achieve and sustain your business goals.
History
Since 1929, CWC has worked with clients like you to create work environments that increase productivity, enrich workplace culture, and enhance what is possible for your company’s vision and your team members. Because, to us, your needs matter the most. Our team of professionals, the superior products we provide, and our long-standing status as a Herman Miller Dealer all add up to positive results for you.
Delivering Reliability
As Atlanta’s work environment leader, we’re proud to share the statics that validate our success: CWC’s 99.4% customer satisfaction and Herman Miller’s industry-best 96-98% rate of one-time, damage-free, error-free orders. That’s our proof positive.
When you work with Herman Miller and CWC, you get a lot more than furniture; you get partners who, like you, value people. From how we run our businesses to how we view the work environment, your priorities are our focus. That’s another strength of our relationship with Herman Miller. Its lean focus manufacturing process, known as the Herman Miller Performance System (HMPS) ensures that accuracy, efficiency, quality, and safety are delivered more than 99% of the time. HMPS is seamlessly coupled with Herman Miller’s Last Mile management system. For you, that means we work wonders to make sure your project is developed, shipped, installed, and happily occupied how and when you expect it.
About the Herman Miller Certified Dealer Network
The reach of the network—whose membership includes nearly 50 dealers operating out of more than 240 locations across North America—enables CWC to handle projects of all sizes, even those covering multiple locations. So no matter how complex or expansive your project may be, we can provide you with a single resource—one point of contact, one contract, one invoice—for a fully-coordinated and seamless process. And because all Herman Miller Certified Dealers must meet the same rigorous requirements to earn and maintain our network affiliation, you can be sure that CWC and our fellow member dealers across North America will consistently perform to your expectations.
From shared technological capabilities such as the web-based ServiceNet program, which helps us coordinate dealer activity across markets, to our common Customer Satisfaction Survey, which gives us valuable feedback on the work we do for you, the Certified Dealer Network provides valuable support that helps us deliver an exceptional level of service.
A Curated Team of Entrepreneurs
After 90 years in the industry, CWC has recently become an employee-owned company. There’s no better motivation to ensure outstanding results with every project we undertake. Being an employee-owned company serves to strengthen our sense of personal accountability. When CWC succeeds, we all succeed — and that success begins with earning your complete satisfaction. Our culture fosters an entrepreneurial spirit with a team-based approach. At CWC, we are dedicated to meeting and exceeding our clients’ expectations.
Committed to Long-Term Service
For more than 90 years, we have built our reputation by taking a long-term approach to client relationships. We realize that when you choose an office furniture partner, you are not just buying furniture. With Herman Miller’s industry-leading 12-year, 3-shift warranty, you are starting a 10+ year relationship through the life of your investment. We have three field technicians who are dedicated exclusively to service work, which means service requests are handled in a timely manner. We want your experience with CWC to feel just as good 10 years in as it did on the first day of your project.
Creating successful work environments is complex business. You need a partner to help you connect the dots and fill the gaps. Working as your advocate, we offer you expertise, flexible options, and the tenacity to get you what you need when you need it. We’re invested in your business — helping you today, planning for your tomorrow. So lean on us. Put us to the test. And let us be an extension of your team!
